A booking can be cancelled by the user through the Just Drive mobile application or website. Alternatively, the user may also contact the customer care and request a cancellation.

In case of cancellation prior to 24 hours of pickup time, user will be charged 5% of the total transaction amount subject to a maximum of Rs.2000. The refund will be credited to the user's account in 7-9 working days.

For cancellation made within 24hours of pickup time, user will be charged 15% of the total transaction amount subject to a maximum of Rs.2000. The refund will be credited to the user's account in 7-9 working days.

In case a user fails to show up for his reservation or cancels the ride 2 hours before the pickup time, the booking shall be treated as a No Show and only the security deposits shall be reimbursed.

In case a ride is cancelled due to inhability to produce a valid licence during ride pickup, 15% deductions will be applicable.

If a user with blocked licence makes a booking, the ride would be cancelled with 5% deductions.